Frequently Asked Questions
Why Choose Us?
As a locally owned and operated company with over a decade of experience in the industry, we take pride in our commitment to exceptional customer service and attention to detail. We strive to exceed your expectations and provide personalized and reliable cleaning services to meet your unique needs.
So why choose us? Because at Comforts Cleaning Services, we care about your health, the environment, and the long-term effects of cleaning products. We are committed to providing personalized, reliable, and eco-friendly cleaning services that prioritize your well-being and the success of your home or business. Contact us today to schedule a cleaning and experience the difference of a personalized and reliable cleaning service.
Are the cleaners insured?
We are a fully bonded cleaning service, carrying insurance for our employees and for the work that we do in your home or business.
At Comforts Cleaning Services, we believe in providing transparent and honest services. That's why we offer a customer satisfaction guarantee. If something was not cleaned the way you expected, let us know, and we will do our best to put things right. We value your feedback and strive to exceed your expectations.
Do I have to be home for the cleaning?
Whatever you feel most comfortable with! Some of our customers prefer to be there for the first cleaning only to show the cleaner around. Afterwards, it is your choice if you prefer to be there, leave a key or code.
Do the cleaners only use organic products?
At Comforts Cleaning Services, we only use eco-friendly cleaning products provided by us.
However, depending on the condition of the home, extra attention and products may be required. We encourage customers to send us pictures before scheduling to ensure we provide the necessary cleaning products.
Contact us today to schedule a cleaning and experience the difference of an eco-friendly and personalized cleaning service.
Where do our price estimates come from?
At Comforts Cleaning Services, we understand that pricing can be confusing, which is why we provide comprehensive quotes based on our knowledge of past houses with similar characteristics.
However, it's important to note that the final total will depend on the condition of your home.
If you have a budget in mind, we are always happy to work with you to create a priority list that meets your needs. Our goal is to provide reliable and high-quality cleaning services that exceed your expectations every time.
What about pets?
During our cleaning service, we recommend that you keep your pet somewhere they will be comfortable and safe. Not all pets enjoy the sound of vacuums or unfamiliar people in their space, and we want to make sure your pet is happy and stress-free during our visit.
Let us know ahead of time how you would like to handle your pet, so we can take the necessary precautions to keep them safe and happy. Our team of highly trained professionals will work with you to ensure that your pet's needs are met during our cleaning service.
At Comforts Cleaning Services, we use eco-friendly cleaning products and methods that are safe for your pets and the environment. We believe in providing personalized and reliable cleaning services that prioritize your family's health and well-being.
What can I expect for my first-time cleaning?
During our first visit, the cleaning might take a little longer as our team gets familiar with your home and meets our high standards. After that, we will work with you to set a time and price for every recurring visit. Our goal is to provide a consistent and dependable cleaning service that exceeds your expectations every time, using eco-friendly products and methods that are safe for your family and pets. Contact us today to schedule a cleaning and experience the difference of a personalized and reliable cleaning service.
Can I request the use of a specific product?
At Comforts Cleaning Services, we offer personalized cleaning services, including using specific cleaning products requested by the client. However, it's important to notify us beforehand and confirm with our cleaner that they are comfortable using the specific product.
Why do we ask about clutter before scheduling?
At Comforts Cleaning Services, we take pride in providing reliable and high-quality cleaning services. We charge by the hour, estimating the time it will take to clean your home based on its size, condition, and other factors.
However, organizing clothing, toys, and other items can be difficult for us to estimate, and it's important to note that excessive clutter can cause the price to go over the range provided when requesting a quote. For this reason, we ask our customers to clear as much clutter as possible before our appointment.