Frequently Asked Questions
Why Choose Us?
We are the cleaner and safer choice. What we use to clean our space makes it into our bodies. We only use products with certified organic ingredients, which reduces chemicals on surfaces and in your air, keeping your family safe and healthy.
Are the cleaners insured?
We are a fully bonded cleaning service. We carry insurance for our employees and for the work that we do in your home. We also guarantee customer satisfaction. Was something not cleaned the way that you expected? Let us know, and we will do our best to put things right.
What can I expect for my first-time cleaning?
If it's the first time our cleaners go to your home the cleaning might take a little longer only because the cleaner will be getting used to the home and leave it up to our standards. After that, a time and price will be set for every recurring visit.
Do the cleaners only use organic products?
Yes! Our cleaners are instructed to only carry organic cleaning products provided by us. For this same reason it is important to note that some cleanings depending on the condition of the home might require extra attention and products that we do not carry. We encourage customers to always send us pictures before scheduling in order to confirm!
Why do we ask about clutter before scheduling?
As you know we charge by the hour, estimating the time it can take to organize clothing, toys, etc. can be difficult for us. For this reason, we do request all clutter to be cleared as much as possible before the appointment. The time you are quoted does not take into account any time having to organize or pick up an excessive number of things from the floors. Having to do this can cause the price to go over the range you are provided when requesting a quote.
What about pets?
Pets are a part of the family, and so we clean up after them as well! During service we recommend that you do keep your pet somewhere they will be comfortable — not all of our furry friends like the sound of vacuums or unfamiliar people in their space. Let us know how you'd like to handle your pet ahead of time to keep them safe and happy.
Do I have to be home for the cleaning?
Whatever you feel most comfortable with! Some of our customers prefer to be there for the first cleaning only to show the cleaner around. Afterwards, it is your choice if you prefer to be there, leave a key or code.
Can I request the use of a specific product?
Yes, our cleaners can use specific products requested by the client as long as they are provided by the client. It is important to notify us beforehand to also confirm with our cleaner they are comfortable with a particular product.
Where do our price estimates come from?
We understand our price range can be large and this can be confusing. Our price estimates come from our knowledge with past houses with similar characteristics. Of course, the final total will depend on the condition of the home. Let us know your budget, we can always work with a priority list! It is important to know that limiting any cleaning to a number of hours does not guarantee and will most likely not provide a complete cleaning.